We know that teams are at the heart of any organisational transformation.  Everything flows off having a team that will do anything for each other. Our employee, franchisee, reseller and supplier satisfaction surveys give you the framework and tactics to accelerate your growth.

Customers are the lifeblood or your organisation. It is far more expensive to advertise to acquire a new customer, than keep existing customers satisfied. Our customer journey mapping, segmentation, satisfaction,  review and reputation management and community management solutions enable you to better understand your customers' needs, measure customer experience and authentically engage at every touch point.

To meet your target audience's needs, we help you understand the way they think about your services/products and how their attitudes and values influence how they engage with your category. 

We help you understand what needs they are looking to have met, what their dislikes and likes are in relation to the current offers in the category and how it aligns to their attitudes and values. Ultimately, enabling you to  engage with different types of customers more effectively at every stage of the customer journey.

Consumers want to have authentic relationships with brands. To do so, they need to know you, know what you stand for and how you differ to other brands in the market. Our brand, pre and post campaign and comms surveys examine the gravitational pull your brand has with  different parts of your target audience. We show you where and how to improve.

Organisations die, live or thrive based on their ability to know which products/services to invest in. You might have a product that is growing, but what if it is under performing the growth of the market? You might have a service which if it falls short will see you lose the confidence of your reseller channel for good. Our Sales Tracking and Market Sizing,  Usage and Attitude, and NPD solutions, give you the confidence to know what to invest in, how to refine your offer and which similar brands to keep a close eye on.

Whether you are a government agency, a not-for-profit, association or commercial enterprise, you have the opportunity to make the world a better place for the individuals you engage with and the communities you serve.

We help you determine what it is you are trying to impact. We then create a baseline measure on the indicators you are trying to impact. During and post implementation we measure the social impact your organisation is having with its initiatives and ideate on how you can take your positive impact to the next level.